Privacy Policy & SMS Terms & Conditions

 
 

Chippewa Valley Starter & Alternator Service ("CVSA," "we," "us," or "our") respects your privacy. This document explains what personal information we collect, how we use it, who we share it with, and the terms under which we send SMS text messages when you visit our website, submit a web form, or communicate with us.

Privacy Policy

What Personal Information We Collect

We may collect the following information when you contact us, request a quote, place an order, or sign up for updates:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Vehicle or part information related to your service request

  • Any other information you voluntarily provide

How We Use Your Information

We use the information we collect to:

  • Provide quotes, process orders, and fulfill service requests

  • Communicate with you about your order or service status

  • Send appointment reminders, order updates, or requested information

  • Respond to inquiries and provide customer support

  • Improve our website and services

Who We Share Your Information With

We do not sell your personal information. We only share personal information with:

  • Service providers who help us operate our business (e.g., parts suppliers, shipping carriers, payment processors), solely for the purpose of fulfilling your order or request

  • Law enforcement or regulators when required by law

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes, under any circumstance. Your mobile phone number and SMS opt-in status are used solely by CVSA to send you the messages described in Part 2 below, and are never shared with, sold to, or rented to any third party.

How We Protect Your Information

We take reasonable measures to protect the personal information you share with us from unauthorized access, use, or disclosure.

Your Choices

You may:

  • Opt out of SMS messages at any time by replying STOP to any message

  • Request that we delete your personal information by contacting us

  • Ask what information we have on file for you

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

SMS Terms & Conditions

By opting into SMS messaging from a web form or other medium, you are agreeing to receive text messages from CVSA.

Types of Messages

You can expect to receive SMS messages related to:

  • Appointment reminders

  • Order and repair status alerts

  • Quote and account notifications

  • Responses to inquiries you've submitted

Message Frequency

Message frequency varies based on your interactions with us.

Cost

Message and data rates may apply.

Opt-Out

To opt out at any time, reply STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you re-subscribe.

Help

For assistance, reply HELP to any message, or visit our website at https://www.cvstarter.com.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

Contact Us

Chippewa Valley Starter & Alternator Service
3219 Pleasant St., Altoona, WI 54720
(715) 831-9939
info@cvstarter.com

This Privacy Policy & SMS Terms & Conditions is available at https://www.cvstarter.com/privacy-policy and should be linked in the footer of every page on our website, as well as near any SMS consent language on web forms.

Effective Date: July 10, 2026